FAQ

Your order

• Can I cancel or modify my order?
• How long does it take to prepare my order?
• Has my order been processed?

Payment

• Where can I find my invoice?
• Can I pay with an E-gift card?
• How to pay for an order?

Gift card & credit note

• I received a store credit. What are the terms and conditions for using it?
• How can I check the balance on my gift card?
• Where can I use my gift card?
• How long is a gift card valid for?

Delivery

• Is Shipping Free?
• My package has been returned to sender - what should I do?
• When will my order ship?
• Can I change the delivery method of my order?
• Can I change the delivery address?
• How to track the delivery of my order

Returns & Refunds

• What are the return conditions ?
• Are returns free?
• I bought in store : Can I get my money back ?
• How do I process a return?
• Can I exchange an item purchased online?
• What is the online return policy?

See all 8 articles

Products

• What if I received a defective item?
• What if an item is out of stock?
• How do I choose the correct size?

My Account

• Can I change my ba&sh account email address?
• I forgot my password, what should I do?

Stores

• What is the in-store purchase return policy?
• Where are your stores?

Data privacy

• How do I unsubscribe from the newsletter?
• How do I unsubscribe from the ba&sh catalog mailer?