Fanny
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Recent activity by Fanny-
What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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Where can I find my invoice?
You can find your invoice in your ba&sh account, under "my orders".
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Can I pay with a e-gift card?
You can pay with an e-gift card on the site and in store. Please enter your gift card number in the "gift card" box on the payment page. Gift cards purchased in boutiques can be used in boutiques a...
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Can I cancel or modify my order ?
We can't modify or cancel an order. Returns are possible within 30 days and you always have the option to refuse the package with the carrier.
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What are the preparation times ?
We prepare orders within 24 to 48 hours, on working days. This time may be extended to 8 working days for our commercial operations.
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Has my order been processed?
Your order has been processed when it shows up as "in process" on your ba&sh account. When you place your order, you will also receive a confirmation e-mail with your order number, so please check ...
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Can I delete my account ?
To delete your account, you can send an email to our Customer Service at help@ba-sh.com, specifying the email associated with your ba&sh account.
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Can I modify my email address ?
We cannot change your email address. If you want your account to be linked to a new address, you must create a new account.
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I forgot my password, what should I do?
You can request a password reset directly from the login page. If you do not receive an email, check your spam folder.
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Are returns free?
Yes, returns are free. Ba&sh will provide you with a free return label to send your package to our workshop. Once we receive your parcel, you will be refunded within 7 working days.