Fanny
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Activity overview
Latest activity by Fanny-
Fanny created an article,
What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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Fanny created an article,
I bought it in a store. Can I get a refund?
Purchases made in stores are non-refundable. You can choose between a credit note valid for 6 months in all our ba&sh stores (excluding department stores) or an exchange at the purchase price on th...
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Fanny created an article,
Can I return two orders in one return package?
We do not recommend this. The chances of errors during the processing of your return package will be multiplied.
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Fanny created an article,
Can I return an item bought online ?
We do not offer exchanges in stores or online for purchases made in our online shop.
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Fanny created an article,
How do I return my order ?
Log in to your ba&sh customer account and select “My orders and returns”.Select the items you wish to return. Ba&sh will give you the possibility to download a return form to enclose inside your re...
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Fanny created an article,
My parcel has been returned to sender. What should I do?
In the case that your parcel has been returned to sender, your order will be automatically refunded. A reshipment is not possible.
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Fanny created an article,
how to track the delivery of my order
Once your order has been shipped, you will receive an email with a link to track your package. Tracking will also be available in your ba&sh account, under “My Orders.”
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Fanny created an article,
Can I change the delivery method?
You cannot change the delivery method once the order has been confirmed.
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Fanny created an article,
Can I modify my delivery address?
Unfortunately, it is not possible to change the delivery address. You will be reminded of this address 3 times before confirming your order. Please check this carefully, as once the order has been ...
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Fanny created an article,
What are the delivery times?
DHL delivery will take up to 2-4 business days.