Fanny
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Activity overview
Latest activity by Fanny-
Fanny created an article,
What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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Fanny created an article,
I bought it in a store. Can I get a refund?
Purchases made in stores are non-refundable. You can choose between a credit note valid for 6 months in all our ba&sh stores (excluding department stores) or an exchange at the purchase price on th...
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Fanny created an article,
Can I make a single return shipment for my two orders?
We do not recommend this. The likelihood of errors in processing your return package will increase and the return shipping costs will still be charged twice if you want a refund, regardless of whet...
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Fanny created an article,
What are the store return conditions following my ba&sh purchase ?
Returns are accepted within 15 days in the form of a credit note or a single exchange in the country where the purchase was made. For discounted items, only a single exchange will be possible.We do...
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Fanny created an article,
Can I exchange an item purchased online?
It is not possible to exchange an item purchased via an online order.
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Fanny created an article,
How do I request a return?
Log in to your ba&sh account under My orders and returns.All you have to do is select the items you wish to return. You are responsible for the return shipping costs.Please note that items that hav...
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Fanny created an article,
My package has been returned to the sender, what should I do?
In the case that your parcel has been returned to sender, your order will be automatically refunded. A reshipment is not possible.
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Fanny created an article,
How do I track the delivery of my order?
Once your order has been dispatched, you will receive an e-mail with a link to track your package. The tracking will also be available on your ba&sh account, under "my orders".
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Fanny created an article,
Can I change the delivery method?
You cannot change the delivery method once the order has been validated
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Fanny created an article,
Can I modify my delivery address?
Unfortunately, it is not possible to change the delivery address. You will be reminded of this address 3 times before confirming your order. Please check this carefully, as once the order has been ...