Fanny
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Recent activity by Fanny-
I paid with a gift card and a credit card: how will I be refunded?
We always refund the gift card first. If the amount to be refunded exceeds the amount on your gift card, then yes, the difference will be credited to the other payment method used (PayPal, credit c...
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How can I check the balance on my gift card?
You can check the available balance directly on the ba&sh website: simply click on the Ready-to-wear section, then E-gift card!Enter your gift card codes in the black box to see the remaining balan...
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Where can I use my gift card?
Gift cards and e-gift cards are omnichannel. You have three year from the date of purchase to use them in one or more transactions at a ba&sh store or on the ba-sh.com website.
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How long is a gift card valid for?
Our gift cards and e-gift cards are valid for three years from the date of issue. It is non-refundable.
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What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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What are the store return conditions following my ba&sh purchase ?
Returns are accepted within 15 days in the form of a credit note or a single exchange in the country where the purchase was made. For discounted items, only a single exchange will be possible.We do...
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Where can I find my invoice?
You can find your invoice in your ba&sh account, under "my orders".
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Can I pay with an E-gift card?
You can pay with an e-gift card on the website and in stores. The number of your gift card must be entered at the time of payment. A gift card bought online can be used in store and vice versa. Gif...
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Can I cancel or modify my order?
We can't modify or cancel an order. Returns are possible within 30 days and you always have the option to refuse the package with the carrier.
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How long does it take to prepare my order?
We prepare orders within 24 to 48 hours, on working days. This time may be extended to 8 working days for our commercial operations.