Fanny
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Activity overview
Latest activity by Fanny-
Fanny created an article,
I paid with a gift card and a credit card: how will I be refunded?
We always refund the gift card first. If the amount to be refunded exceeds the amount on your gift card, then yes, the difference will be credited to the other payment method used (PayPal, credit c...
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Fanny created an article,
How can I check the balance on my gift card?
You can check the available balance directly on the ba&sh website: simply click on the Ready-to-wear section, then E-gift card!Enter your gift card codes in the black box to see the remaining balan...
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Fanny created an article,
Where can I use my gift card?
Gift cards and e-gift cards are omnichannel. You have three year from the date of purchase to use them in one or more transactions at a ba&sh store or on the ba-sh.com website.
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Fanny created an article,
How long is a gift card valid for?
Our gift cards and e-gift cards are valid for three years from the date of issue. It is non-refundable.
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Fanny created an article,
What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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Fanny created an article,
I bought it in a store. Can I get a refund?
Purchases made in stores are non-refundable. You can choose between a credit note valid for 6 months in all our ba&sh stores (excluding department stores) or an exchange at the purchase price on th...
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Fanny created an article,
Can I return my last two orders in a single parcel?
We do not recommend this. The chances of errors during the processing of your return parcel will be multiplied, and the return postage costs will still be counted twice if you wish to be reimbursed...
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Fanny created an article,
What are the store return conditions following my ba&sh purchase ?
Returns are accepted within 15 days in the form of a credit note or a single exchange in the country where the purchase was made. For discounted items, only a single exchange will be possible.We do...
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Fanny created an article,
Can I exchange an item purchased online?
It is not possible to exchange an item purchased via an online order.
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Fanny created an article,
How do I request a return?
Log in to your ba&sh customer account and select “My orders and returns”. Select the items you wish to return for a refund. Return's fees are at your own charge. Please note that items that have be...