Fanny
- Total activity 636
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Activity overview
Latest activity by Fanny-
Fanny created an article,
What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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Fanny created an article,
Can I return two orders in one return package?
We do not recommend this. The chances of errors during the processing of your return package will be multiplied.
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Fanny created an article,
Can I exchange an item purchase online ?
No, this option is not available. Only a refund is possible.
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Fanny created an article,
How do I request a return ?
Log in to your ba&sh customer account and select “My orders and returns”.Select the items you wish to return. Ba&sh will give you the possibility to download a return form to enclose inside your re...
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Fanny created an article,
My package has been returned to the sender. What should I do?
If the package is returned to the sender, your order will be automatically refunded. Reshipment is not possible.
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Fanny created an article,
How do I track the delivery of my order ?
Once your order has been dispatched, you will receive an e-mail with a link to track your package. The tracking will also be available on your ba&sh account, under "my orders".
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Fanny created an article,
Can I change the delivery method?
You cannot change the delivery method once the order has been confirmed.
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Fanny created an article,
Can I modify my delivery address ?
Unfortunately, it is not possible to change the delivery address. You will be reminded of this address 3 times before confirming your order. Please check this carefully, as once the order has been ...
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Fanny created an article,
What are the delivery times?
Once your order is sent off, you can count 7 working days maximum.
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Fanny created an article,
Where can I find my invoice ?
You can find your invoice in your ba&sh account, under "my orders".