Fanny
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Activity overview
Latest activity by Fanny-
Fanny created an article,
I received a store credit. What are the terms and conditions for using it?
Store credit earned in the USA is valid for 1 year at ba&sh stores in the country where it was earned (excluding department store counters). Store credit is divisible and can be used across all cha...
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Fanny created an article,
How can I check the balance on my gift card?
You can check the available balance directly on the ba&sh website: simply click on the Ready-to-wear section, then E-gift card! Enter your gift card codes in the black box to see the remaining bala...
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Fanny created an article,
Where can I use my gift card?
Gift cards and e-gift cards are omnichannel. You have one year from the date of purchase to use them in one or more transactions at a ba&sh store or on the ba-sh.com website.
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Fanny created an article,
How long is a gift card valid for?
Our gift cards and e-gift cards are valid for one year from the date of issue. It is non-refundable.
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Fanny created an article,
What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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Fanny created an article,
I bought in store : Can I get my money back ?
In-store purchases are non-refundable. You can choose between a credit note valid for 6 months in all ba&sh boutiques (excluding department stores) or an exchange at the purchase price on the day y...
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Fanny created an article,
What is the in-store purchase return policy?
Returns are possible within 15 days of purchase in the form of an exchange or credit note in the country for which the purchase took place.Final sale items are not returnable.Our stores offer a "tr...
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Fanny created an article,
Can I exchange an item purchased online?
It is not possible to exchange an item purchased via an online order, however you can now select "ba&sh credit" as a refund option. This will allow you to repurchase an item, once the original is ...
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Fanny created an article,
How do I process a return?
To make a return request, simply log-in to your ba&sh account and follow these steps:To Return with an Existing Ba&sh Account:1. Go to 'my orders & returns'2. Select the order for which you would l...
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Fanny created an article,
My package has been returned to sender - what should I do?
In the case that your ba&sh package has been returned to sender, your order will be automatically refunded. A reshipment is not possible.