FAQ

Your order

• Can I cancel or modify my order ?
• What are the preparation times ?
• Has my order been processed?

Payment

• Where can I find my invoice?
• Can I pay with a e-gift card?
• What are the payment methods ?

Delivery

• Is shipping charged?
• My parcel has been returned to sender. What should I do?
• What are the delivery times?
• Can I change the delivery method?
• Can I modify my delivery address?
• how to track the delivery of my order

Return & Refund

• What are the return conditions ?
• Are returns free?
• I bought it in a store. Can I get a refund?
• Can I return two orders in one return package?
• How do I return my order ?
• Can I return an item bought online ?

See all 9 articles

Product

• What should I do if I received a defect item ?
• What to do if my item is out of stock ?
• Which size should I choose?

My account

• Can I delete my account ?
• Can I modify my email address ?
• I forgot my password, what should I do?