Fanny
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Activity overview
Latest activity by Fanny-
Fanny created an article,
I received a store credit. What are the terms and conditions for using it?
Store credit earned in Switzerland is valid for 5 years at ba&sh stores in the country where it was earned (excluding department store counters). Store credit is divisible and can be used across al...
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Fanny created an article,
I paid with a gift card and a credit card: how will I be refunded?
We always refund the gift card first. If the amount to be refunded exceeds the amount on your gift card, then yes, the difference will be credited to the other payment method used (PayPal, credit c...
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Fanny created an article,
How can I check the balance on my gift card?
You can check the available balance directly on the ba&sh website: simply click on Ready-to-wear, then E-gift card!Enter your gift card codes in the black box to see the remaining balance.Please no...
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Fanny created an article,
Where can I use my gift card?
Gift cards and e-gift cards are omnichannel. You have five years from the date of purchase to use them in one or more transactions at a ba&sh store or on the ba-sh.com website.
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Fanny created an article,
How long is a gift card valid for?
Our gift cards and e-gift cards are valid for five years from the date of issue. It is non-refundable.
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Fanny created an article,
What are the store return conditions following my ba&sh purchase ?
Returns are accepted within 15 days in the form of a credit note or a single exchange in the country where the purchase was made. For discounted items, only a single exchange will be possible.We do...
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Fanny created an article,
My package has been returned to the sender, what should I do?
In the case that your parcel has been returned to sender, your order will be automatically refunded. A reshipment is not possible.
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Fanny created an article,
How do I track the delivery of my order?
Once your order has been dispatched, you will receive an e-mail with a link to track your package. The tracking will also be available on your ba&sh account, under "my orders".
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Fanny created an article,
Can I change the delivery method?
You cannot change the delivery method once the order has been validated
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Fanny created an article,
Can I modify my delivery address?
Unfortunately, it is not possible to change the delivery address. You will be reminded of this address 3 times before confirming your order. Please check this carefully, as once the order has been ...