Fanny
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Recent activity by Fanny-
I received a store credit. What are the terms and conditions for using it?
Store credit earned in Canada is valid for one year at ba&sh stores in the country where it was earned (excluding department store counters). Store credit is divisible and can be used across all ch...
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How can I check the balance on my gift card?
You can check the available balance directly on the ba&sh website: simply click on the Ready-to-wear section, then E-gift card! Enter your gift card codes in the black box to see the remaining bala...
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Where can I use my gift card?
Gift cards and e-gift cards are omnichannel. You have one year from the date of purchase to use them in one or more transactions at a ba&sh store or on the ba-sh.com website.
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How long is a gift card valid for?
Our gift cards and e-gift cards are valid for one year from the date of issue. It is non-refundable.
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What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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What is the return policy for in-store purchases?
Returns are possible within 15 days of purchase in the form of an exchange or credit note in the country for which the purchase took place.Final sale items are not returnable.Our stores offer a "tr...
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Where can I find my invoice?
You can find your invoice in your ba&sh account, under "my orders".If you checked out as a guest, you can find your order by entering the email used for confirmation and the order # at the bottom o...
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Can I pay with an E-gift card?
You can pay with an e-gift card on the website and in stores. The number of your gift card must be entered at the time of payment. A gift card bought online can be used in store and vice versa. Gif...
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Can I cancel or modify my order?
We can't modify or cancel an order. Returns are possible within 30 days and you always have the option to refuse the package with the carrier.
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How long does it take to prepare my order?
We prepare orders within 2 to 4 business days. During promotions, this period may be extended. Once shipped, you will receive an email with tracking information.