FAQ

Your order

• Can I cancel or modify my order ?
• How long does it take to prepare my order ?
• Has my order been processed?

Payment

• Where can I find my invoice ?
• Can I pay with an E-gift card?
• What are the different payment options ?

Delivery

• Is shipping charged?
• My package has been returned to the sender. What should I do?
• What are the delivery times?
• Can I change the delivery method?
• Can I modify my delivery address ?
• How do I track the delivery of my order ?

Return & Refund

• What are the return conditions ?
• Are returns free ?
• Can I return two orders in one return package?
• How do I request a return ?
• Can I exchange an item purchase online ?
• How long do I have to return an item?

See all 8 articles

Product

• What should I do if I have just received an item with a defect?
• What to do if an item is out of stock ?
• Which size should I choose?