Fanny
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Recent activity by Fanny-
I received a store credit. What are the terms and conditions for using it?
Store credit earned in France is valid for 6 months at ba&sh stores in the country where it was earned (excluding department store counters). Store credit is divisible and can be used across all ch...
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I paid with a gift card and a credit card: how will I be refunded?
We always refund the gift card first. If the amount to be refunded exceeds the amount on your gift card, then yes, the difference will be credited to the other payment method used (PayPal, credit c...
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How do I check the balance on my gift card?
You can check the available balance directly on the ba&sh website: simply click on Ready-to-wear, then E-gift card!Enter your gift card codes in the black box to see the remaining balance.Please no...
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Where can I use my gift card?
Gift cards and e-gift cards are omnichannel. You have one year from the date of purchase to use them in one or more transactions at a ba&sh store or on the ba-sh.com website.
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How long is a gift card valid for?
Our gift cards and e-gift cards are valid for one year from the date of issue. It is non-refundable.
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What are the return conditions ?
All returned items must be presented in their original, unworn condition, with the paper label attached, within 30 days. Shoes must be in perfect condition, have been tried on only, and returned in...
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I bought in a store: can I get my money back?
Returns are possible within 15 days in the form of a credit note or a one-off exchange in the country of purchase. For discounted items, only a one-time exchange will be possible.We do not issue re...
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Where can I find my invoice?
You can find your invoice in your ba&sh account, under "my orders".
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Can I cancel or modify my order?
We can't modify or cancel an order. Returns are possible within 30 days and you always have the option to refuse the package with the carrier.