FAQ

Your orders

• Can I cancel or modify my order?
• How long does it take to prepare my order?
• Has my order been processed?

Payment

• Where can I find my invoice?
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• What are the different payment options?

Gift card & credit note

• I received a store credit. What are the terms and conditions for using it?
• I paid with a gift card and a credit card: how will I be refunded?
• How do I check the balance on my gift card?
• Where can I use my gift card?
• How long is a gift card valid for?

Delivery

• Is shipping charged?
• My package has been returned to the sender, what should I do?
• What are the delivery times?
• Can I change the delivery method?
• Can I modify my delivery address?
• How do I track the delivery of my order?

Returns & refunds

• What are the return conditions ?
• Are returns free?
• I bought in a store: can I get my money back?
• Can I return two orders in one return package?
• How do I request a return?
• Can I exchange an item purchased online?

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Products

• What should I do if I have just received an item with a defect?
• What to do if an item is out of stock?
• How do I choose my size?

My account

• Can I delete my account?
• Can I change my email address?
• I forgot my password, what should I do?

Stores

• I bought in a store: can I get my money back?
• How can I find out if an item is avaliable in store?
• Where can I find previous ba&sh collections?
• Where can I find the list of ba&sh stores?

GDPR

• Do you sell my personal data to third party providers?
• What are my rights?
• What is the GDPR?